Abstract
International Journal of Advance Research in Multidisciplinary, 2024;2(2):247-252
Claim settlement excellence: Keys to customer satisfaction in health insurance
Author : Dr. Jyothilinga V and Gautam BM
Abstract
The Indian health insurance market is quickly developing, owing to increased healthcare awareness, rising medical expenditures, and government initiatives. However, client satisfaction, particularly in claim settlement, remains a major concern. This study investigated the demographic profile of health insurance policyholders and factors influencing their satisfaction with claim settlement. Analysis revealed an association between efficient claim processing, positive customer service interactions, and overall satisfaction. The study suggests that focusing on these areas can improve policyholder experience.
Keywords
Health insurance, claim settlement, policyholders, customers satisfaction
